top of page


Keys 2 The Kitchen regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at email

Meal Prep Orders

Meal Prep Orders placed and paid for, are for one (1) menu only and do not rollover to the following week, unless stated by Chef Key.

When you purchase a product or service from us, we may request certain personal identifiable information from you. You may be required to provide contact information (such as name, email, and delivery address) and financial information (such as credit card number, expiration date and ccv).

We use this information for billing purposes and order clarification.

If we have trouble processing an order, we will use this information to contact you.

Allergies & Pregnancy Related

Keys 2 The Kitchen strongly suggests that you consult your Doctor prior to consuming Keys 2 The Kitchen meals.

It is the Customers responsibility to refer to the Ingredients of each meal before purchase. While Keys 2 The Kitchen takes all due care to keep allergy prone ingredients out of certain meals, please be aware they may still be present.

Keys 2 The Kitchen accepts no liability to any allergic reaction by a Customer as a result of consuming a Keys 2 The Kitchen meal/product - this also applies to expecting mothers.

Delivery Policy

After ordering online, you will receive an email confirmation from Keys 2 The Kitchen containing your order details to the email address used to place the order.

To find out if we deliver to your area, input your post code on the Order Page

Delivery addresses may not be altered once an Order has been placed unless done 48 hours in advanced.

You cannot alter your set delivery day and must adhere to the company delivery schedule. Delivery times may vary.

Keys 2 The Kitchen cannot give or adhere to a request for a specific delivery time less than 48n hours. 

Keys 2 The Kitchen accepts no liability for the loss or deterioration of any goods once they have been delivered in accordance with the Customer delivery instructions and our terms and conditions. Keys 2 The Kitchen will not be held liable for any financial or physical damages of any kind.

Keys 2 The Kitchen will not replace or provide a refund for any meals ordered by the customer by mistake. Customers must notify Keys 2 The Kitchen if they have received an incorrect meal or are missing a meal within 24 hours of delivery by phone on 7028608038, email keys2thekitchen@gmail

Failure to comply with these policies will result in no replacement meal, refund or credit.

Refund & Returns Policy

The Return & Refunds Policy covers refused and returned orders due to system error, customer error, and/or driver inability to safely and correctly deliver an order.

This refund policy does not apply to goods which have been opened, used or damaged after delivery, or if any attempt has been made to alter the product.

If for any reason you receive a delivery in error, you must contact us at 7028608038 within 2 hours. All products and orders must be returned in their original condition.

Failure to contact Keys 2 The Kitchen within the designated time will deem the goods spoiled and your acceptance of the delivery

Keys 2 The Kitchen will refund payment in the event that there is a confirmed error on our end and/or you have been incorrectly charged.

All products and orders must be returned in their original condition.

Customers bare all costs associated with the refusal and return of any order if there is no fault on the part of Keys 2 The Kitchen

Failure to adhere to the terms and conditions of Keys 2 The Kitchen will prohibit any refunds or credits being issued to the Customer. Keys 2 The Kitchen will not be held liable to any financial or physical damages of any kind.

For any delivery or meal issues or feedback, please contact our customer service team on FB @keys2thekitchen or send an email to within 2 days of receiving your order.

Photos of the meal and / or delivery are required to assist in our investigation. We may process a refund if deemed eligible.

Collection of Information

In order to use the Keys 2 The Kitchen website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to the service, support and accounts, including email and phone calls.

Any information collected by Keys 2 The Kitchen is collected via correspondence from you. This may be via the telephone, email, mail, fax or directly through our website and through interaction with the Keys 2 The Kitchen team.

Use of Collected Information

Any details collected from a Keys 2 The Kitchen customer is required in order to provide you with our products and services, including a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our team development and training.

Storage of Collected Information

The security of your personal information is important to us.

When Credit Card details are collected we never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at


Keys 2 The Kitchen uses personally identifiable information for essential communications, such as Emails, SMS, accounts information, and Customer service details.

We may also use this information for other purposes, including some promotional Emails, SMS order reminders, newsletters and offers.

If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing lists by unsubscribing or emailing us at

We do not collect your personal information for any third party agent/service providers not related directly to Keys 2 The Kitchen.

Third Parties

Keys 2 The Kitchen may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

Keys 2 The Kitchen does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website, then information will be released.

Cancellation Policy

100% refund- cancelled within 72 hours of booking (deposit included)

bottom of page